Management - KPMG

7 benefits of IT support

You’d be forgiven if you think managed IT support services are just about fixing computers, rather than making them work more effectively. While IT support does involve troubleshooting and fixing errors, it’s also an effective way to optimise your organisation’s technology operations and get the most out of your IT budget. 

With reliable, effective IT support, you can eliminate technology distractions so your team can focus on strategic initiatives. 

Improves productivity

Managed services providers offer a full range of IT support services, including helpdesk support, network monitoring, and remote support for endpoints, servers, and databases. That means your team can stay focused on their core responsibilities and initiatives, without being side-tracked by technology issues.

When your team has access to managed IT support, they don’t have to waste time fixing computers or dealing with broken equipment. This allows them to focus on their core business activities and increase their output as a result. With improved productivity, your organization can achieve more with the same resources, or use fewer resources to reach the same goals. Either way, this could have a dramatic impact on your bottom line.

Reduce IT costs

You might wonder how outsourcing your IT support can actually reduce your IT costs. After all, you’re paying someone to maintain your technology. However, when your team has access to IT support, they can reduce the number of hours spent on maintenance and repairs, saving your team time and money. Once your team is spending less time on maintenance, they have more time and energy to spend on strategic initiatives. 

Your MSP may also offer cost reductions on software and hardware licensing, patches, and upgrades, or managed IT services packages with installation and configuration of new equipment. 

When you outsource your IT, you’re paying for the expertise and experience of the provider’s technicians to get the job done right the first time.

Team of experts on hand

While you can hire employees to handle IT support needs, you’re still responsible for training and managing their day-to-day tasks. At the same time, the wrong hire could spell disaster for your business — particularly if that person is tasked with managing sensitive user data. 

IT support providers employ certified technicians with a strong focus on specialised IT experience. When you outsource your IT needs to professional support providers, you can reach out to a team of experts with any specific IT concern or issue – from computer repairs, to endpoint security, to cloud governance.

Maintain a secure network

A managed IT support provider can help you chart a course of action to protect your network from malware, ransomware, and other cyber threats – which is vital for all types of businesses. Over the last 12 months, ransomware attacks affected 73% of organisations in the UK. It’s clear that your network needs resilient and reliable support against these attack vectors, so you can maintain your defences.

While network monitoring alone can’t detect all network vulnerabilities, it can help you identify issues before they become major problems. Issues such as rogue devices on your network or unpatched software could be identified by network monitoring, which gives your team ample time to address them before they become security threats. 

Your support partner will audit your network and servers to identify potential vulnerabilities that could be exploited by malicious actors, and they can provide recommendations on how to plug those security holes before they’re exploited.

Improve operational efficiency and visibility

IT support services providers offer proactive monitoring and management of your network and servers, so you can see potential issues before they become disasters. The right support provider will also use your data to help you understand your organisation’s technology use and functionalities. That way, you can make strategic decisions about improving efficiency and productivity across your departments. 

For example, you can use data on which devices and applications employees are using to determine the best cloud solution. Or you can use network visibility to pinpoint and resolve network issues before employees are impacted.

Resilient and secure infrastructure

If equipment fails and must be replaced, a managed services provider can often expedite the process by leveraging their vendor partnerships. They can also assist you in choosing the most resilient and secure hardware to meet your needs. This will help you reduce the risk of hardware failures that impact your productivity and reputation. 

For example, a power outage can cause servers to fail and bring your business to a halt. With managed services, your provider can help you mitigate the effects of any power outage with a robust and redundant power system.

Disaster recovery and business continuity

Outsourcing IT support also ensures that your business is properly prepared for incidents. in the event of a disaster, an outside service provider will be able to quickly respond and restore vital services. This could mean the difference between business continuity and total downtime.

Your MSP will help you create an effective disaster recovery or business continuity plan, and implement it in the event of a natural disaster or cyber-attack, enabling your business to overcome these challenges and stay afloat.

Find the right IT support solutions with the experts

Your business needs IT support in order to stay competitive and maintain productivity. With the right IT support team, you can get the most out of your IT resources and achieve your business goals.

The IT experts at NetworkIQ have all the experience, tools, and knowledge to provide your business with the IT support you need to grow and stay ahead of the competition.

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