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The Ultimate Guide To Overcoming The 6 Most Common Tech Problems For Small Businesses

If you run a small business, you know how much you rely on technology to keep things running smoothly. Technology can help you improve your efficiency, reach new customers, and grow your business.

But technology can also be a source of headaches and stress when it doesn’t work as expected or puts your data at risk. That’s why you need to be aware of the common technology problems that small businesses face and how to avoid them.

In this blog, we’ll share with you the 6 most common technology problems that we see plus some tips on how to solve them or prevent them from happening in the first place.

Not Meeting Industry-Specific Compliance Requirements

Depending on the industry you operate in, you may have to follow certain rules and regulations that govern how you handle and protect your data. For example, if you’re in healthcare, you need to comply with CQC Standards and if you’re in financial services, there are FCA requirements that your organisation must meet.

Not only that, all businesses, big or small, need to comply with GDPR and take action to protect customer’s private data. You might also need to comply with Cyber Essentials, PCI DSS or other compliance standards.

Compliance is not only a legal obligation, but also a way to protect your business from cyber attacks. If you fail to meet the compliance requirements, you could face fines, lawsuits, and reputational damage. You could also expose your data to hackers who could steal, damage, or ransom it.

The best way to ensure compliance is to work with a managed services provider (MSP) that has experience in your industry. An MSP can help you implement the right software and solutions, such as antivirus, firewalls, encryption, backup, etc., to meet the compliance standards.

They can also help you monitor and audit your systems to make sure you are always up to date and secure. Click here to book a free Assessment so you’ll know if you’re currently meeting the compliance requirements for your industry.

Not Having A Strategic IT Plan

One of the biggest mistakes we see is a lack of communication and alignment between the business leaders and the IT team. Technology is not just a tool, but a strategic asset that can help you achieve your business goals.

When you involve your IT team in your business planning, you can make better decisions about what technology to invest in, how to optimise your processes, and how to scale your business.

Some of the areas where your IT team can help you are:

  • Improving your business operations to make them faster, easier, and more productive.
  • Choosing the best software for your specific needs and industry.
  • Upgrading your old or outdated hardware and software to avoid issues and security risks.
  • Implementing cyber security best practices to protect your data and reputation.
  • Moving to the cloud to save costs, increase flexibility, and enhance collaboration.
  • Creating a predictable IT budget that doesn’t rely on break-fix solutions.

Not Having Enough Cyber Security Protection

Cyber security threats are becoming more sophisticated and frequent every year. You can’t afford to ignore them or hope they won’t affect you.

Cyber attacks can cause serious damage to your business, such as data loss, downtime, ransom demands, legal liabilities, and loss of trust. You need to protect your data, which includes trade secrets, customer information, employee records, and more, from falling into the wrong hands.

To do that, you need to have a comprehensive cyber security strategy that covers three aspects.

Prevention Strategies

These are the measures you take to prevent an attack from happening in the first place.

They include having the right software and solutions, such as antivirus, firewalls, multi-factor authentication, etc., to block or deter hackers from accessing your systems, as well as training your employees on how to spot and avoid phishing emails, malicious links, and other common scams.

Detection Mechanisms

These are the tools and processes you use to detect an attack as soon as possible, before it becomes a bigger problem.

They include conducting regular scans and monitoring of your systems, using endpoint detection and response tools, having a backup and disaster recovery plan, to name a few.

Response And Recovery Action Steps

These are the steps you take to respond to and recover from an attack, if it happens.

They include having an IT team that can quickly identify and mitigate any issues, before they cause more damage and having a communication plan that can inform your customers, partners, and authorities of what happened and how you are handling it. Leaders in the organisation should take this seriously and be involved in the response and recovery process.

Not Providing Enough User Support

If your employees are struggling with their technology all day, they won’t be able to do their work effectively. Using slow, outdated, or incompatible devices and software can be frustrating and demotivating for your staff, and can affect their performance and output.

It’s even worse when you have unreliable or unresponsive technical support that doesn’t solve your problems quickly or properly. To avoid this, you need to have a reliable IT team that can provide fast and efficient user support, whether that’s in-house, outsourced, or a combination of both.

You need to have an experienced technician who can help your employees with any issues they may have, such as setting up new devices, installing updates, troubleshooting errors, etc. You also need to have a proactive IT team that can prevent issues from happening in the first place, by maintaining and optimising your systems regularly.

Not Managing User Access Properly

Managing who has access to what data and how they can access it can be a challenge. You need to make sure that your employees only have access to the data they need to do their job, and that they follow the security policies you have in place.

You also need to monitor and audit user access to detect and prevent any unauthorised or malicious activity. To do this, you need to have an IT team that can manage and control user access for you. They can help you create and assign user accounts, make changes to existing accounts, delete accounts, add remote users, set permissions, enforce passwords, and more.

They can also help you monitor and audit user activity, and alert you of any anomalies or breaches. This is especially important when it comes to offboarding employees. Whether the employee is leaving on good terms or not, you need to remove their access to your data as soon as possible, to avoid any risks or leaks.

Not Training Your Employees Enough

Your employees are your first line of defence against cyber attacks. They need to know how to use technology safely and efficiently, not only to improve their productivity, but also to protect your data and reputation.

However, many small businesses don’t invest enough in training their employees on technology and cyber security, which leaves them vulnerable and unprepared. To fix this, you need to work with an IT team that can provide regular and ongoing training for your employees on technology and cyber security.

They can help you educate your staff on the latest threats and how to avoid them. It’s important that employees know about common threats such as phishing emails, ransomware, social engineering, and more.

An experienced IT team can also help you test your employees on their knowledge and skills, by running phishing simulations, quizzes, and other exercises. One training session is NOT enough! To build a cyber security–focused culture, you need to talk about it often and make it a priority.

Are you ready to solve your IT problems once and for all?

We are here to help. As a local North London expert IT Services provider who specialises in helping small and medium sized businesses, we have the experience and expertise to help you overcome any technology challenges you may have.

Whether you need compliance, planning, security, support, access management, or training, we can provide you with the best solutions for your needs and budget.

To get started, book a FREE, no-obligation Assessment. We’ll review your systems to let you know how and where your organisation can better use technology to grow.

Don’t wait, book your assessment today and get ready to take your business to the next level with technology.

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