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IT Support Costs: The Hidden Fees and Dangers of Cheap IT Providers

As a small business owner in North London, you need a reliable and secure IT system to run your operations smoothly. You also need a trustworthy and affordable IT provider to support your IT needs. But how do you find one that won’t rip you off or leave you vulnerable to cyber threats?

You might be tempted to go for the cheapest option, thinking that you are saving money and getting a good deal.

But beware: cheap IT companies often have hidden costs that can end up costing you more in the long run. They can also expose you to serious risks that can damage your reputation, your data, and your bottom line.

Here are some of the common ways that cheap IT providers sneak in expensive hidden costs and how to avoid them.

How Cheap IT Providers Cut Corners and Compromise Your Security

Cheap IT providers often offer low prices by leaving out essential services or offering subpar solutions that you will need to pay extra for later.

Here are some of the red flags to look out for.

Lack of Compliance and Cyber Security Protections

A ransomware attack can be a disaster for any business, so you need an IT provider that can protect you from such threats. Cheap IT companies often only install basic antivirus software on your network, which is not enough to stop sophisticated hackers.

You also need advanced cyber security measures, such as employee training, two-factor authentication, and advanced endpoint protection. These are not only best practices, but also required by many insurance companies to cover you for cyber liability and crime. We include these standards in our service, so you can rest assured that your network and data are as safe and secure as possible.

Poor Recovery Solutions

Another thing you need to check in your IT provider’s proposal is whether they back up your data daily, both on your servers and workstations, and on your cloud applications (such as Microsoft 365, Google Workspace, etc.). Online applications do not guarantee to back up your data, so you need an IT provider that can do that for you.

You also need to make sure that your backups are immutable, meaning that they cannot be corrupted or deleted by hackers. This is another requirement by many insurance companies to protect you from ransomware or other cyber incidents. Here at NetworkIQ, we make sure your backups are up to date and secure, so you can recover your data quickly and easily in case of a disaster.

Hidden Fees for On-Site and After-Hours Visits

You might be surprised to learn that many IT related issues can be solved remotely. However, it’s still important to have a reliable IT partner who can offer on-site whenever you need it.

You also need to have 24/7 monitoring of your systems and access to after-hours support in case of emergencies.

Many IT companies don’t offer these services or are not up front about it and charge extra for any on-site or after-hours visits. This can add up to a lot of money over time, especially if you have frequent or urgent issues that need to be resolved.

We offer a range of support packages which include a complete service. There are no hidden cost, you pay one cost and get everything you need for your business.

No Vendor Liaison and Support

Will your IT company help you with all of your technology, or only with the ones that they sold you?

Some IT providers will charge you by the hour to fix any issues with your phone system, internet service, security cameras, printers, or other devices that are connected to your network.

These fees can pile up over time, and cause you a lot of hassle and frustration. As our client, you get all of this support included, without any extra charges. We will deal with any vendor issues for you, so you don’t have to waste your time or money.

Inexperienced Techs and Poor Account Management

One of the ways that cheap IT providers save money is by hiring low-quality or inexperienced technicians and engineers to work on your network and systems. This can lead to mistakes, delays, and poor service.

You also need good account management and support to create and manage an IT budget, a custom road map for your business, and review your compliance and security regularly. These are not optional, but essential for your success and peace of mind.

You get what you pay for, and this is not an area you want to skimp on. We only hire the best and most qualified technicians and engineers, who are certified and trained in the latest technologies and best practices. In fact, our team has over 100 years of collective experience in IT support and cyber security, so you count on us to solve all your IT related issues.

We are also committed to helping you grow your business and increase profits and productivity, so we will work with you closely and proactively to ensure your IT needs are met and exceeded.

How to Get the Best IT Support for Your Business in North London

Before you sign on the dotted line, it’s important to make sure that you fully understand what is and isn’t included in the service you are signing up for. It’s very easy for one IT services provider to appear far less expensive than another until you look closely at what you are getting.

If you’d like to see what dependable, quality IT support looks like, book a call with our team, and we’ll be happy to give you a quote that covers everything you need.

We are not just your IT provider, we are your IT partner. We care about your success and your satisfaction. We want to help you save money and time on IT support costs, and focus on growing your business.

Click here to Schedule a free 10-minute call, or contact our office on 0333 234 4288.

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